Privacy Policy

PlayN Wisconsin recognizes the importance of protecting the privacy of all information provided by users of subscribers to our services, registrants for our events, and all other customers of our products and services. We created this policy with a fundamental respect for our customers’ right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by PlayN Wisconsin.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the pages you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, names and addresses so that it cannot be read over the internet.

Refund Policy

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. All other non-tangible items such as open play, birthday party, private party or facility rental are non-refundable.

Shipping Policy/Delivery Policy

Please be assured that your items will ship out within 14 days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.

  • If you’re trying to estimate when a package will be delivered, please note the following:
  • Credit card authorization and verification must be received prior to processing.
  • Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
  • If you require express or 2 day shipping, please call us at 608.234.5600 for charges.

Shipping and Handling Costs

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 5.5% sales tax.

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